Returns & Refunds

🔄 Returns

• You can return items within 14 days of receiving your order
• Items must be unused, unopened, and in original packaging
• To start a return, please contact us at by emailing/calling us
• Once approved, you can post the item back to us or drop it to the shop

💰 Refunds

• Once we receive and inspect your return, we’ll let you know if the refund is approved
• If approved, your refund will be processed to your original payment method
• Please allow a few days for it to appear, depending on your bank

❌ Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Opened haircare or beauty products
• Items marked as final sale
• Gift vouchers

⚠️ Faulty or Incorrect Items

If something arrives damaged or wrong, please let us know within 48 hours of delivery. We’ll sort it ASAP — either by sending a replacement or issuing a refund.