FAQs

Got a question? Let us help!

❓ General Questions

Do I need a trade account to shop with you?
Some products are exclusive to trade professionals, but we also offer a retail range you can shop without a trade account.

Where are you based?
We’re located in the Dublin 15 area. We offer local collection and nationwide delivery across Ireland.

💇 Trade Customers

How do I apply for a trade account?
You can apply by contacting us directly or visiting us in-store. We may ask for proof of qualifications or business details.

Do you offer discounts for salons or regular orders?
Yes! We have trade pricing and occasional offers — contact us to learn more.

📦 Orders & Shipping

When will my order be ready for collection?
Usually within 1–2 business days. We’ll let you know as soon as it’s ready.

Do you deliver nationwide?
Yes, we ship anywhere in the Republic of Ireland.

How much is delivery?
Delivery is free on orders over €75. Otherwise, it’s a flat fee of €8.50

🔁 Returns & Exchanges

Can I return an item?
Yes, within 14 days if the item is unopened and unused. Please contact us first before sending anything back.